Frequently Asked Questions
Everything you need to know about your Aurlux experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but usually range between 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I ensure I am ordering the right size?
Every product page includes a detailed 'Size & Fit' guide. We recommend measuring your favorite similar garment at home and comparing it to our size chart for the most accurate fit.
Are your materials sustainably sourced?
At Aurlux, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced wool, and we aim for 100% by 2025.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.